I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice. There are lots of ways that hair salons can display good customer service and over the years I've experienced both fantastic customer service and terrible customer service. The frustrating thing is that sometimes you get both ends of the spectrum from the same … [Read more...] about NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
IN DISGUISE
For the next few days the site is going to look a little bit different. I built this site on WordPress and there have been a couple of updates which mean that the theme which controls how this website looks has changed - and not in a good way. It's the digital equivalent of dying your hair blonde and having it turn green! So until I finish rebuilding it, I'm going to have to go with something safe and plainish. Technically this shouldn't take very long but when you're self employed you … [Read more...] about IN DISGUISE
WEB DEVELOPMENT STUFF
As I hope I've made fairly clear, this blog isn't designed to offer you a host of life changing hair and beauty tips. I build websites for a living. I offer other digital services too, but the majority of the day job is building websites for people. I retrained as a mature student a few years ago and quickly discovered that learning web development is a process that never ends. You don't start with a list of things and when you've learnt them all you're done. The things on the list change and … [Read more...] about WEB DEVELOPMENT STUFF
HAIRY HORROR STORIES
I was a child in the 1970s, so I grew up watching Charlie's Angels with icons like Farah Fawcett and her famous flick. There were also regular adverts for Harmony hairspray, which consisted of somebody with nice straight hair flicking their head about for no obvious reason. As far as I was concerned nice hair meant long hair and definitely not a very short afro. When I was a little girl, visits to the hairdresser were essentially going to have my hair cut very very short. The only thing I hated … [Read more...] about HAIRY HORROR STORIES
BAD HAIR WEEK
I'm currently having a bad hair week. Some people have bad hair days, but mine generally last at least a week. If there was a scale of how good my hair looks where a ten is how I look when I've just left the hairdressers, I'm currently around a two. Last week I was a three because I could still manage a fringe with the help of the straighteners, this week I've dropped to a two because I can just about get all my natural hair in a bobble but not even a pair of GHD's could get this sponge to … [Read more...] about BAD HAIR WEEK