October is Black History Month here in the United Kingdom and so far I have spent it all with my natural hair. It isn't a deliberate statement but the timing does seem to work. I still scowl at my reflection in the mirror first thing in the morning, but I'm OK with it. My hair looks the same as it did when I was eleven, but the main difference is that I now bother combing it properly and putting a bobble in it. As per usual there are people wanting to know when we'll be celebrating white … [Read more...] about BLACK HISTORY MONTH
SEEING DOUBLE. THE CURSE OF THE DOUBLE HAIRDO
There are lots of ways to have hair extensions. Quite often my go to solution is to bury my natural hair under my shop bought hair. There are various methods, but the end result is that you only see my new (and allegedly improved) hair. This period of equilibrium exists for a brief time until eventually we witness the return of the original hair, peeking out from under the shop bought hair, giving rise to the dreaded Double Hair Do The good news is that for a while I'm the only person who … [Read more...] about SEEING DOUBLE. THE CURSE OF THE DOUBLE HAIRDO
I SHOULD BE GORGEOUS BY NOW
I'm average looking. That's not a good thing or a bad thing, it's just a thing. Most people are average looking, it is quite unusual to meet people who are either truly beautiful or hideously ugly. The trick is to make the best of what you have. I looked my best when I was 25/26. I was young and slim. I was old enough to know what suited me and I was earning enough money to buy the clothes, products and hairdo's that flattered me most. I had my first management position and was driving around … [Read more...] about I SHOULD BE GORGEOUS BY NOW
THE DELAY ZONE – NOT GETTING YOUR HAIR DONE ON TIME
OK so today's D-Day. You've taken your fro to the hairdressers, your hair looks amazing and you've had the chat about when you need to do your roots / remove your extensions / redo whatever you just had done and you nod, smile and enthusiastically agree that you'll be back in four to six weeks or whatever the agreed timescale is. Then you strut your way out of the salon looking amazing. Fast forward three months and you still haven't been back. The Delay Zone is the gap between when you … [Read more...] about THE DELAY ZONE – NOT GETTING YOUR HAIR DONE ON TIME
NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice. There are lots of ways that hair salons can display good customer service and over the years I've experienced both fantastic customer service and terrible customer service. The frustrating thing is that sometimes you get both ends of the spectrum from the same … [Read more...] about NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE