I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice. There are lots of ways that hair salons can display good customer service and over the years I've experienced both fantastic customer service and terrible customer service. The frustrating thing is that sometimes you get both ends of the spectrum from the same … [Read more...] about NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
Archives for July 2016
IN DISGUISE
For the next few days the site is going to look a little bit different. I built this site on WordPress and there have been a couple of updates which mean that the theme which controls how this website looks has changed - and not in a good way. It's the digital equivalent of dying your hair blonde and having it turn green! So until I finish rebuilding it, I'm going to have to go with something safe and plainish. Technically this shouldn't take very long but when you're self employed you … [Read more...] about IN DISGUISE