OK so today's D-Day. You've taken your fro to the hairdressers, your hair looks amazing and you've had the chat about when you need to do your roots / remove your extensions / redo whatever you just had done and you nod, smile and enthusiastically agree that you'll be back in four to six weeks or whatever the agreed timescale is. Then you strut your way out of the salon looking amazing. Fast forward three months and you still haven't been back. The Delay Zone is the gap between when you … [Read more...] about THE DELAY ZONE – NOT GETTING YOUR HAIR DONE ON TIME
Archives for 2016
NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice. There are lots of ways that hair salons can display good customer service and over the years I've experienced both fantastic customer service and terrible customer service. The frustrating thing is that sometimes you get both ends of the spectrum from the same … [Read more...] about NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
IN DISGUISE
For the next few days the site is going to look a little bit different. I built this site on WordPress and there have been a couple of updates which mean that the theme which controls how this website looks has changed - and not in a good way. It's the digital equivalent of dying your hair blonde and having it turn green! So until I finish rebuilding it, I'm going to have to go with something safe and plainish. Technically this shouldn't take very long but when you're self employed you … [Read more...] about IN DISGUISE
WEB DEVELOPMENT STUFF
As I hope I've made fairly clear, this blog isn't designed to offer you a host of life changing hair and beauty tips. I build websites for a living. I offer other digital services too, but the majority of the day job is building websites for people. I retrained as a mature student a few years ago and quickly discovered that learning web development is a process that never ends. You don't start with a list of things and when you've learnt them all you're done. The things on the list change and … [Read more...] about WEB DEVELOPMENT STUFF
HAIRY HORROR STORIES
I was a child in the 1970s, so I grew up watching Charlie's Angels with icons like Farah Fawcett and her famous flick. There were also regular adverts for Harmony hairspray, which consisted of somebody with nice straight hair flicking their head about for no obvious reason. As far as I was concerned nice hair meant long hair and definitely not a very short afro. When I was a little girl, visits to the hairdresser were essentially going to have my hair cut very very short. The only thing I hated … [Read more...] about HAIRY HORROR STORIES