Archives for 2016

THE DELAY ZONE – NOT GETTING YOUR HAIR DONE ON TIME

OK so today’s D-Day. You’ve taken your fro to the hairdressers, your hair looks amazing and you’ve had the chat about when you need to do your roots / remove your extensions / redo whatever you just had done and you nod, smile and enthusiastically agree that you’ll be back in four to six weeks or whatever the agreed timescale is. Then you strut your way out of the salon looking amazing.

Fast forward three months and you still haven’t been back.

The Delay Zone is the gap between when you should have gone back and when you actually drag your carcass, complete with unruly afro, back to the hairdressers. There are a variety of reasons why we, OK I, don’t make it back on time.

Time Flies When You’re Looking Good

When your hair is cooperating and there is no obvious regrowth, it’s easy to lose track of how long it was since your last salon visit. Lets face it there is a certain sense of urgency when you look a mess and can’t face seeing yourself in the mirror. By the time my hair starts to give me clues that my next appointment is due, the agreed timescale is often a dim and distant memory.

Indecision / The Next Big Thing

One of the wonderful things about afro hair is that there are unlimited options. You don’t have to accept what nature gave you. If you want to change the length, colour or texture of your hair, you can. You can change your own hair or you can bury it under the hair you bought from a shop. You can have any look you like. We may not always choose the most flattering option but we’ve definitely got options. In December you were in the mood for for a full blown long luxurious weave but by the time you’re putting the next appointment in the diary you’re considering a relaxed blonde pixie cut. You can’t make the appointment until you’ve made your mind up. By the time you’ve bought some magazines, started a hair maybes board on Pinterest and discussed it with your children, your partner and ten of your friends, another fortnight has passed.

Finding A Stylist / Salon

In my last post I told you all that when it comes to my hair I only deal with two ladies. The legendary Barbara and my braid lady Lynette. If you have recently suffered a hairy horror story with a salon and don’t have a trusted stylist, then getting your hair done means finding somebody to do your hair. At this point you start talking to your friends and family which can be a quick and easy process or can feel like pulling teeth. Random Facebook posts looking for stylists can be problematic. Firstly you’ll get recommendations from people bigging up their friends regardless of their skill level. Secondly if you’ve reached the point where you are randomly asking a couple of hundred people for general advice you have clearly reached a certain level of desperation. There will be a small subset of people within your friends list that could give you useful accurate advice. This subset is probably ten percent of the list at most and there is no guarantee that those ten percent will see your post which takes you back to the rest of your Facebook friends which includes those people you hardly know, those people with totally different hair to you, the try my cousin brigade and the joker with the number one haircut who suggests that you buy some clippers.

Not everybody is as lucky as me. Not everybody has the number of a trusted stylist saved in their phone. In an ideal world by the time you are 25 you should have numbers for all the key professionals.

Hair Stylist
Decent Mechanic
Plumber, preferably one that deals with central heating
Builder. A good builder can also usually put you in touch with a good Joiner, Tiler and Electrician when needed
Beautician

If you have numbers for these five professionals you’ll be saved from a lot of drama in your life. The beautician may sound unnecessary but you need to be careful who you trust with your eyebrows ladies (and gentlemen) Personally I’m too lazy and cheap to spend money on somebody plucking, threading or waxing away parts of my eyebrows. Which is a fairly easy statement to make when your brows are reasonably well behaved. I’m also so busy obsessing over my hair that I don’t have time in my life, money in my purse or space in my head to obsess over my eyebrows as well.

You’re Going To That Thing

You have finally agreed that you really should take your extensions out but then you remember that you’re going to that thing. That thing might be a wedding, a christening, a big night out or a job interview . Whatever it is, you want to look good and there is no way you are going anywhere special whilst your hair is freestyling, so you put it off for a little bit longer.

Money

Hairdos cost money and sometimes feeding and clothing your children is just more important. I’m not the only one who isn’t happy with their hair. On paper it can be difficult to justify the amount of cold hard cash we hand over to change our appearance. Black women in the United Kingdom spend a disproportionate amount of money on hair care and sometimes there is a gap between needing our hair done and earning the money to pay for it.

The real problems occur when you have a combination of these factors. Your hair carries on looking good so you don’t think about it which wastes a few weeks. Then you decide on a change of style which wastes another couple of weeks. Then you finally commit to doing something but remember that you have ‘that thing’ so you delay it until afterwards but then you don’t have any money, which can delay things by anything from a couple of days to several months.

I’m sat in the Delay Zone right now. I don’t remember when I was supposed to have taken these extensions out but I do know that I am way overdue. I’m so far into the Delay Zone that I’m well on my way to the’ Scared I’m Going To Go Bald’ zone. Maybe one of the problems I have in my relationship with my hair is that in the course of a year, I spend so long in the Delay Zone that the percentage of time when I actually have “good” hair is so small that it feels none existent. It is definitely time I learnt from this.

NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE

By The Suburban Afro

I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice.

There are lots of ways that hair salons can display good customer service and over the years I’ve experienced both fantastic customer service and terrible customer service. The frustrating thing is that sometimes you get both ends of the spectrum from the same salon.

New clients seem to bring out all the best and most professional service but a year later when you’re classed as a regular it can be a very different story. Instead of rewarding you for being a loyal customer some salons seem to class you as a friend they’re not that bothered about. The level of skill is exactly the same as it was a year ago but the general level of respect seems to have dipped. There are signs that you have dropped down the scale of importance, little things such as when you arrive on time but are still thumbing through the magazines an hour later.

I’m smart enough to know that hairdressers have to make conversation with clients even if they don’t really feel like it. I also know that many of them work very long hours and as such it’s perfectly reasonable that they have their mobile phones with them. It’s less reasonable that they’re so busy talking to their friends on the phone that they burn one of your ears with a set of straighteners!

I’m now at a stage with my hair where I’m not willing to take risks. My hairy horror stories post explains the background to that. In my experience one of the biggest risks to your hair is a dodgy stylist and the second is a good stylist who isn’t putting you first. I currently only ever deal with two stylists and both of these ladies consistently provide excellent customer service. The know their craft. They do excellent work. They respect my time.

I’m fairly relaxed about braiding. If somebody plaits bits of nylon into my hair, even if they do it wrong the worst that could happen is that they’ll fall out or be so tight that my head hurts. Well technically the worst that could happen is that its so tight that it makes me go bald but lets not tangent. Unlike attaching extensions with the superpower of braiding, lots of other hair treatments involve irreversible processes that rely on some very serious chemicals and when it comes to chemicals I only ever talk to one person and that person is called Barbara.

I live in a smallish village in Greater Manchester and the population isn’t particularly diverse. There are currently seven hairdressers and three barbers in the village but none of them deal with afro hair and although the number of salons has varied over the last twenty years there has always been at least five hairdressers and none of them had ever specialised in afro hair, so as you can imagine I was quite surprised one sunny afternoon when a man approached me with a business card because his wife and her friend were about to open a hair salon.

Dishing out business cards to random black women in the street didn’t feature in any of the marketing books I read during my time at university but it definitely worked in this case. As customer relationships go that random business card has led to a relationship of over fifteen years. During that time my family has grown, the salon has closed and I’ve experimented with lots of different hair styles, but Barbara still does my hair. The location may have changed but the level of customer service is exactly the same.

My ongoing battle with my natural hair and my lifelong reluctance to ever let it have it’s own way, have led me to tolerate nonsense from a long line of hairdressers on the basis that all is forgiven as long as I look amazing on my way out of the salon. The question for me now that I’m older and better able to reflect on the whole situation is – Just how much did I hate the way my hair looked when I arrived at the hairdressers, if I was willing to accept a two hour wait and burnt ears just to look great on the drive home?

IN DISGUISE

By Claire Worthington Leave a Comment

For the next few days the site is going to look a little bit different.

I built this site on WordPress and there have been a couple of updates which mean that the theme which controls how this website looks has changed – and not in a good way. It’s the digital equivalent of dying your hair blonde and having it turn green!

So until I finish rebuilding it, I’m going to have to go with something safe and plainish. Technically this shouldn’t take very long but when you’re self employed you can’t leave your clients waiting whilst you update your own blog so it might take a while.

WEB DEVELOPMENT STUFF

By The Suburban Afro Leave a Comment

As I hope I’ve made fairly clear, this blog isn’t designed to offer you a host of life changing hair and beauty tips.

I build websites for a living. I offer other digital services too, but the majority of the day job is building websites for people. I retrained as a mature student a few years ago and quickly discovered that learning web development is a process that never ends. You don’t start with a list of things and when you’ve learnt them all you’re done. The things on the list change and there are always new things being invented and developed and therefore there are new items being added to the list. If you want to stay up to date you have to continually keep working. It’s a little like trying to tidy your house whilst throwing a massive house party.

I don’t believe in experimenting with the work that I do for clients and I just can’t bring myself to spend hours building imaginary websites, so the best solution appeared to be that I should create real sites that I could be creative with. Since joining the digital industry I have invested in an assortment of different tools, some I feel I’ve mastered, some were a waste of time, money and energy and have already been abandoned. There are others that I use on a regular basis without fully utilising all their capabilities. The Adobe Creative Suite falls into this bracket. Like most people I prefer to do things I’m already good at, but if you want to get good at something you have to work at it. I’m finally at a stage with the Pen Tool where I’m winning most of the time but I wanted to get better so I’ve personally created all the artwork for Suburban Afro. It’s tempting to stick to doing things you’re already quite good at but if you want to get better then you need to put the hours in, work a bit harder and show the world what you’ve been doing. Suburban Afro is a chance for me to do all that and it also gives me the chance to get all my hair complaints off my chest as a bonus.

I’m getting new ideas all the time and noticing little things on the site that I need to tweak. The look of the site will change a little over time as I adapt things but primarily it’s about experimentation. I used this blog to test things, such as uploading a site I’ve built locally, instead of always working on live installations hidden with plugins. None of these things are particularly big, but they might have been if they’d gone wrong with a client site during an installation. I’m a massive fan of WordPress but I’ve barely touched the surface so far so I’m looking forward to getting my hands dirty and doing more with it.

I have a notebook full of half written blog posts which will go live over the next few weeks and I’ll continue to work on the WordPress theme. This blog is primarily an opportunity for me to develop my digital skills but the relationship I have with my hair will always provide me with content.

HAIRY HORROR STORIES

By The Suburban Afro Leave a Comment

I was a child in the 1970s, so I grew up watching Charlie’s Angels with icons like Farah Fawcett and her famous flick. There were also regular adverts for Harmony hairspray, which consisted of somebody with nice straight hair flicking their head about for no obvious reason. As far as I was concerned nice hair meant long hair and definitely not a very short afro. When I was a little girl, visits to the hairdresser were essentially going to have my hair cut very very short. The only thing I hated more than my scruffy little afro was having it cut very very short.

By the time I reached my teens and started choosing my own hair styles, I always avoided anything that involved cutting my hair any shorter, but as you may remember from my first post, I’ve tried just about every other hairdo possible. Many of those styles have reappeared time and time again, and some were done once and never tried again. My 1980s wet look perm with it’s miriad of products was quite high maintenance, which left my hair not only looking wet, but also feeling wet (and if we’re honest a bit slimey) I’m sure that most people have never tried sleeping in a shower cap, but I’m willing to wager that the majority of people that have, were sporting a wet look perm at the time.

The idea of taking my hair all the way back to my scalp isn’t something that has ever appealed to me, so unless that changes I don’t need to worry about what’s happening under the fro. I definitely can’t ever shave my head because there is a possibility that I’ll have a scalp like Freddy Krueger, thanks to my first experience with hair relaxer. At this point you’re probably expecting me to describe the usual DIY stupidity with a home relaxer kit, but no my first experience of chemical burns was courtesy of a salon that charged me full whack!

A little tip folks, if you’re a hairdresser and your client says that her head is burning do not

Tell her it’s not
Tell her it’s only tingling
Leave the relaxer on for goodness knows how long, whilst she grimaces in pain
All of the above!

There is nothing good about standing at the bus stop on your way home from a salon, running your hands through your new hairdo and finding that your scalp is covered in scabs. I wouldn’t tolerate that kind of thing now. I’d have put my foot down when my scalp started hurting. I wouldn’t have just sat there and made the best of it. I’d have made a fuss. Fourteen year old me didn’t know any better. I just put up with it.

Deep down somewhere, forty-something year old me is still hoping that my hair will suddenly decide to change it’s genetic make up and grow differently, but until that happens I’ll continue to try an assortment of different hair styles whilst I wait for my miracle to happen. The one thing I’m quite certain of is that the very very short afro of my youth, will not be making a comeback.