I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice. There are lots of ways that hair salons can display good customer service and over the years I've experienced both fantastic customer service and terrible customer service. The frustrating thing is that sometimes you get both ends of the spectrum from the same … [Read more...] about NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
bad hair
BAD HAIR WEEK
I'm currently having a bad hair week. Some people have bad hair days, but mine generally last at least a week. If there was a scale of how good my hair looks where a ten is how I look when I've just left the hairdressers, I'm currently around a two. Last week I was a three because I could still manage a fringe with the help of the straighteners, this week I've dropped to a two because I can just about get all my natural hair in a bobble but not even a pair of GHD's could get this sponge to … [Read more...] about BAD HAIR WEEK