Sitting here in the period between Christmas and New Year, the place in time where I congratulate myself for pulling off miracles as the Christmas fairy and ask myself some serious questions about what my goals are for the year ahead. I stopped generating official resolutions and outrageous lists of improvements years ago and most of the goals amount to me being less of an idiot than I was the year before. Although there were, as always, things throughout the year that could have gone … [Read more...] about CHRISTMAS REFLECTIONS 2018
I SHOULD BE GORGEOUS BY NOW
I'm average looking. That's not a good thing or a bad thing, it's just a thing. Most people are average looking, it is quite unusual to meet people who are either truly beautiful or hideously ugly. The trick is to make the best of what you have. I looked my best when I was 25/26. I was young and slim. I was old enough to know what suited me and I was earning enough money to buy the clothes, products and hairdo's that flattered me most. I had my first management position and was driving around … [Read more...] about I SHOULD BE GORGEOUS BY NOW
THE DELAY ZONE – NOT GETTING YOUR HAIR DONE ON TIME
OK so today's D-Day. You've taken your fro to the hairdressers, your hair looks amazing and you've had the chat about when you need to do your roots / remove your extensions / redo whatever you just had done and you nod, smile and enthusiastically agree that you'll be back in four to six weeks or whatever the agreed timescale is. Then you strut your way out of the salon looking amazing. Fast forward three months and you still haven't been back. The Delay Zone is the gap between when you … [Read more...] about THE DELAY ZONE – NOT GETTING YOUR HAIR DONE ON TIME
NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice. There are lots of ways that hair salons can display good customer service and over the years I've experienced both fantastic customer service and terrible customer service. The frustrating thing is that sometimes you get both ends of the spectrum from the same … [Read more...] about NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
WEB DEVELOPMENT STUFF
As I hope I've made fairly clear, this blog isn't designed to offer you a host of life changing hair and beauty tips. I build websites for a living. I offer other digital services too, but the majority of the day job is building websites for people. I retrained as a mature student a few years ago and quickly discovered that learning web development is a process that never ends. You don't start with a list of things and when you've learnt them all you're done. The things on the list change and … [Read more...] about WEB DEVELOPMENT STUFF