OK so today's D-Day. You've taken your fro to the hairdressers, your hair looks amazing and you've had the chat about when you need to do your roots / remove your extensions / redo whatever you just had done and you nod, smile and enthusiastically agree that you'll be back in four to six weeks or whatever the agreed timescale is. Then you strut your way out of the salon looking amazing. Fast forward three months and you still haven't been back. The Delay Zone is the gap between when you … [Read more...] about THE DELAY ZONE – NOT GETTING YOUR HAIR DONE ON TIME
Hair Moans
NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice. There are lots of ways that hair salons can display good customer service and over the years I've experienced both fantastic customer service and terrible customer service. The frustrating thing is that sometimes you get both ends of the spectrum from the same … [Read more...] about NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
HAIRY HORROR STORIES
I was a child in the 1970s, so I grew up watching Charlie's Angels with icons like Farah Fawcett and her famous flick. There were also regular adverts for Harmony hairspray, which consisted of somebody with nice straight hair flicking their head about for no obvious reason. As far as I was concerned nice hair meant long hair and definitely not a very short afro. When I was a little girl, visits to the hairdresser were essentially going to have my hair cut very very short. The only thing I hated … [Read more...] about HAIRY HORROR STORIES
BAD HAIR WEEK
I'm currently having a bad hair week. Some people have bad hair days, but mine generally last at least a week. If there was a scale of how good my hair looks where a ten is how I look when I've just left the hairdressers, I'm currently around a two. Last week I was a three because I could still manage a fringe with the help of the straighteners, this week I've dropped to a two because I can just about get all my natural hair in a bobble but not even a pair of GHD's could get this sponge to … [Read more...] about BAD HAIR WEEK
HELLO FROM THE SUBURBAN AFRO
As a rule of thumb my natural hair journey is me travelling as far as humanly possible away from my natural hair. I spent most of my childhood daydreaming about having long straight hair and most of my adulthood experimenting with every kind of hairdo. I've been permed, relaxed, weaved and braided but when the chemicals wear off and the extensions are removed I'm back to spending time with my nemesis. My natural hair. Every time I look in the mirror my unruly, unattractive, uneven afro waves … [Read more...] about HELLO FROM THE SUBURBAN AFRO