OK so today’s D-Day. You’ve taken your fro to the hairdressers, your hair looks amazing and you’ve had the chat about when you need to do your roots / remove your extensions / redo whatever you just had done and you nod, smile and enthusiastically agree that you’ll be back in four to six weeks […]
Archives for 2016
NEW CLIENT SYNDROME – SALON CUSTOMER SERVICE
I have very strong views on customer service, which almost certainly stems from spending several years as a customer service manager for a very large company, and means that whenever I come across poor customer service I notice. There are lots of ways that hair salons can display good customer service and over the years […]
IN DISGUISE
For the next few days the site is going to look a little bit different. I built this site on WordPress and there have been a couple of updates which mean that the theme which controls how this website looks has changed – and not in a good way. It’s the digital equivalent of dying […]
WEB DEVELOPMENT STUFF
As I hope I’ve made fairly clear, this blog isn’t designed to offer you a host of life changing hair and beauty tips. I build websites for a living. I offer other digital services too, but the majority of the day job is building websites for people. I retrained as a mature student a few […]
HAIRY HORROR STORIES
I was a child in the 1970s, so I grew up watching Charlie’s Angels with icons like Farah Fawcett and her famous flick. There were also regular adverts for Harmony hairspray, which consisted of somebody with nice straight hair flicking their head about for no obvious reason. As far as I was concerned nice hair […]